Transportation Time:
EU Region: 6-10 working days
USA: 6-12 working days
Canada: 7-14 working days
Australia: 5-10 working days
Average delivery time for international transportation to other countries is approximately 7-14 days
Free Delivery: Global free delivery, our shoes are shipped from our operating centers in China mainland or Hong Kong.
General Information: All our shoes are handmade to order and typically take about 3 working days to be crafted. Our aim is to ensure timely dispatch of your order for it to reach you promptly.
Tracking Orders: We will send an email confirming that your order has left our operating center, and your tracking information will also be included in this email. Please note that tracking information may take 2-5 days to show after you receive this email, so there might be instances where information about your parcel is not available immediately; kindly track again later.
Missed Delivery: If you are unable to receive your order, attempts for redelivery are usually made. If further attempts are unsuccessful, your order will be taken to a local warehouse. Specific procedures may vary depending on your location.
Special Delivery Requests: Customers can specify special delivery instructions during checkout. This includes requests such as leaving the parcel with a neighbor or placing it in a designated secure location. While we endeavor to accommodate these requests, their execution is subject to feasibility and local delivery practices.
Delivery Issues: In case of delivery issues such as damaged items or lost parcels, please contact us immediately. Typically, once the original order is returned to us, we will resend a new pair of shoes.
Customs and Taxes: While we cover duties and import taxes for all orders, any additional customs duties levied by certain destination countries/regions are the responsibility of the customer.
Changes and Unforeseen Delays: Please note that delivery times are estimates and may change due to unforeseen circumstances. They are to be used as general guidelines. Refunds cannot be requested if goods are still in transit or arrive later, as transportation delays can occur at any time.
Thank you for choosing Arno Conti. If you have any questions or need further clarification on our delivery policy, please feel free to contact us anytime.
